INTRODUCTION

CLIENT TESTIMONIALS

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Joe Scarlett, Retired Chairman and CEO, Tractor Supply Company

"The Experience book accurately depicts the ingredients needed to create an exceptional customer experience. I found the road map in the book to be clear, insightful and relevant to the retail world as well as any organization that desires to create a strong relationship with clients and consumers. "
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Jimmy Draper, President Emeritus, LifeWay

"If you don’t make the customer the priority of your product and delivery, you will fail at whatever efforts you make. “The Experience” is a remarkable expression of the details of growing a business or institution by making the connection with the customer your focal point. "
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Dennis Snow, Former Manager at the Disney Institute and President, Snow & Associates

"I've worked with hundreds of organizations on customer service improvement initiatives. I can tell you that if you follow the blueprint offered here by Bruce and Brian, your organization will create an Experience that drives intense customer loyalty. "
The Experience: The 5 Principles of Disney Service and Relationship Excellence
The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renown...
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